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Privacy Policy

Privacy Policy

Picnic Coffee Ltd Privacy Policy

Our contact details 

Name: Picnic Coffee
Address: 9 Saracen St, Bath, BA1 5BR
Phone Number: 01225 330128
E-mail: hello@picniccoffee.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Name 
  • Address 
  • Email
  • Telephone Number
  • Depending on your permissions settings we may also collect ‘online identifiers’ including IP addresses and cookie identifiers.

We collect this information via our website and online forms.

We may also store images taken during the provision of services in person, taken via a digital camera.


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you, via our website, to enable us to ensure that orders can be completed and sent out to you.

We will occasionally sent other information to you processed on the basis of legitimate interest, such as changes to our terms of service.

We may send you marketing information depending on your stated preferences.

We may share this information with our chosen postal or courier service. We will limit the information shared to that necessary to perform the service, in most cases this will be your name and address.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@picniccoffee.co.uk

(b) We have a contractual obligation.

(c) We have a legitimate interest.

How we store your personal information 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance representative at hello@picniccoffee.co.uk or by mail at 

Picnic Coffee Ltd
[Re: Privacy Compliance representative]

9 Saracen St, Bath, BA1 5BR, UK


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the addresses given above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF


Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk